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Question #2270

closed

Image issues at Thanados OpenAtlas

Added by Sandrina Schwarz about 2 months ago. Updated 26 days ago.

Status:
Closed
Priority:
Normal
Category:
-
Target version:
-
Start date:
2024-05-06
Estimated time:
Cooperation:

Description

Dear team,
-today the entered JPEG-images are not visible - what could be the problem? (see attached image, scrrenshot 111356)
-if I want to add a second jpeg to a feature, I am not allowed to because of file-type even if there is already a jpeg of same type inserted. (see attached image, scrrenshot 112113)

Thank you, Sandrina


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Actions #1

Updated by Alexander Watzinger about 2 months ago

  • Subject changed from Thanados Open Atlas to Image issues at Thanados OpenAtlas
  • Status changed from New to In Progress
  • Assignee set to Alexander Watzinger
  • Target version set to 8.5.0

Thank you for reporting and especially for providing screenshots, I will look into it today.

Actions #2

Updated by Alexander Watzinger about 2 months ago

  • Tracker changed from Feature to Question
  • Assignee changed from Alexander Watzinger to Sandrina Schwarz

Dear Sandrina, there seem to be multiple issues:

JPG files not loading/being displayed
It is not known what the exact cause was but it was solved with a server restart and should be working now.

Not allowed file type
Maybe there was some capitalization involved? e.g. my_image.JPG instead of my_image.jpg?
In the newest version we won't make a difference there but for now could you please check if the extension is written in lower case and try again?

If you are still experience problems please attach the problematic file here (or send it via mail to ) and I will take a closer look.

Either way, your feedback about this issues is welcome.

Actions #3

Updated by Alexander Watzinger 26 days ago

  • Status changed from In Progress to Closed
  • Target version deleted (8.5.0)

Closing this issue because no feedback for some time so assuming it is resolved.
Please add information in case it isn't.

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