Access¶
To create an issue you'll have to be a registered user. You can create an account at https://openaltas.eu/account/register. It will take a few hours up to a few days to get activated.
New Issue¶
You can create a new issue in a project by clicking on + "New Issue" in the menu.
An issue can be created for a bug, a feature, a question ... anything project specific you would like to keep track of.
Please make sure that your issue hasn't already been reported to avoid duplicates.
Fields¶
The important ones are subject and description, when in doubt leave the other fields empty. Most use cases are described below.
Subject (important)¶
A short description e.g. "Search function for people"
Description (important)¶
Describe your request or problem and provide an URL. A lot of information e.g. which version you use is available with just an URL.
If it is a bug the more information the better. e.g. if a button isn't working as expected providing the following would be very helpful:
- The error message
- Which operating system
- Which browser/version
- A screenshot
For text formatting you can refer to the Redmine documentation
Tracker¶
This field is used to describe the type of issue.
| Bug | If you found an error. |
| Feature | If you want a new feature e.g. you would like a search function for a list view. |
| Question | If you want to ask something |
| Administration | Administrative tasks e.g. a server upgrade or planning an event |
Status¶
Leave on new if it's not yours to work on.
| New | It's a new issue. |
| Acknowledged | It has been seen and accepted. |
| Assigned | Someone is assigned to work on it. |
| In progress | Someone began working on it. |
| Resolved | It's dealt with but not closed, e.g. performance changes but it still has to be tested. |
| Closed | The issue has been successfully dealt with. In case the issue isn't solved it will be reopened. |
| Rejected | The issue was rejected with an explanation, e.g. it is not possible for technical reasons. |
| Duplicate | The issue was already reported. |
Priority¶
In most cases leave it on "low".
Since we have many projects most tickets are on low because the order in which things are done are defined in milestones.
Higher priorities are reserved for issues where immediate action is needed e.g. a site where people have work to do is down.
Assignee¶
Leave empty if it's not yours to work on. Choose yourself if you want to work on it. Of course the development team is free to assign tickets to each other.
Target version¶
Leave empty. It's for internal project planning.
Found in Version¶
For bugs only. The OpenAtlas version in which a bug had been found.
Roadmap¶
Which features are planned for future releases can be seen on the Roadmap
Please note that development on the OpenAtlas project is a fluid process and milestones will change depending on factors such as:
- New feature requests and bug reports
- Available resources and funding
- Dependencies between tickets
Updated by Alexander Watzinger over 1 year ago · 23 revisions